At Stacked Glass, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and process your personal data when you visit our website, purchase our products, request a quotation, contact us, or otherwise interact with our services.

We are committed to handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy legislation. By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect and process various categories of personal information depending on how you interact with our website and services.

Personal Information: When you place an order, request a quotation, complete a contact form, subscribe to our newsletter, communicate with us, or otherwise use our services, we may collect information including your name, email address, telephone number, billing address, delivery address, payment details, and any information you voluntarily provide to us.

Non-Personal Information: We may automatically collect technical information about your device and usage of our website. This may include your IP address, browser type, operating system, device information, referral source, pages viewed, time spent on pages, and website interaction data.

Communication Information: We may retain records of communications between you and Stacked Glass, including emails, contact form submissions, customer service enquiries, and feedback provided to us. Transaction Information: We may collect details relating to purchases, quotations, payments, invoices, delivery information, and order history.

2. How We Use Your Information

We use your information only where we have a lawful basis to do so and for legitimate business purposes. We may use your information to process and fulfil orders, provide quotations, manage customer accounts, arrange deliveries, communicate with you regarding products and services, respond to enquiries, provide customer support, verify transactions, improve our website and services, monitor website performance, prevent fraud, maintain security, comply with legal obligations, and enforce our terms and conditions. Where you have provided consent, we may use your information to send marketing communications, special offers, product updates, and promotional information. You may opt out of marketing communications at any time by following the unsubscribe instructions included within communications or by contacting us directly.

3. Legal Basis for Processing

Under UK data protection laws, we process personal information on one or more of the following legal grounds.

• Processing may be necessary for the performance of a contract with you, such as fulfilling orders and providing services.
• Processing may be necessary to comply with legal obligations, including accounting, taxation, fraud prevention, and regulatory requirements.
• Processing may be necessary for our legitimate business interests, provided such interests do not override your rights and freedoms.
• Where required by law, processing may be based on your consent, which may be withdrawn at any time.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with carefully selected third-party service providers that assist us in operating our business and providing services to you. These may include payment processors, website hosting providers, IT support providers, delivery and courier companies, marketing platforms, analytics providers, and professional advisers. We may also disclose your information where required by law, regulation, court order, government authority, or where necessary to protect our legal rights, property, customers, or business interests. Any third parties processing personal information on our behalf are required to maintain appropriate security measures and comply with applicable data protection laws.

5. Payment Information

Payments made through our website may be processed by trusted third-party payment providers. We do not store or retain complete payment card details on our servers. Payment providers process payment information in accordance with their own privacy policies and applicable financial regulations.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, remember user preferences, and enhance the overall browsing experience. Cookies are small text files stored on your device when you visit a website. Some cookies are necessary for website functionality, while others help us understand how visitors use our website. You may manage or disable cookies through your browser settings. Please note that restricting cookies may affect certain website features and functionality. Where legally required, we will request your consent before placing non-essential cookies on your device.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and business requirements. The length of time we retain information may vary depending on the nature of the data, applicable legal obligations, contractual requirements, and legitimate business needs. When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our data retention procedures.

8. Data Security

We implement appropriate technical and organisational security measures designed to protect personal information against unauthorised access, disclosure, alteration, loss, misuse, or destruction. Security measures may include secure servers, encryption technologies, restricted access controls, software updates, monitoring systems, and staff training. While we take reasonable steps to safeguard personal information, no method of transmission over the internet or electronic storage system can be guaranteed as completely secure. As a result, we cannot guarantee absolute security.

9. International Data Transfers

In some circumstances, service providers used by Stacked Glass may process personal information outside the United Kingdom. Where international transfers occur, we take appropriate steps to ensure personal information receives an adequate level of protection and that suitable safeguards are in place as required by applicable data protection laws.

10. Your Rights

Under UK GDPR and applicable data protection laws, you may have certain rights regarding your personal information.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of personal information in certain circumstances.
• You have the right to object to certain forms of processing.
• You have the right to request restriction of processing under certain conditions.
• You have the right to request transfer of your personal information to another organisation where applicable.
• You have the right to withdraw consent at any time where processing is based on consent.
• We may require verification of identity before responding to certain requests.

11. Marketing Communications

If you have opted in to receive marketing communications, we may contact you regarding products, services, promotions, offers, and company updates. You may unsubscribe from marketing communications at any time. Opting out of marketing messages will not affect service-related communications necessary for fulfilling orders or responding to enquiries.

12. Third-Party Websites

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, security, or policies of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

13. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

14. Complaints

If you have concerns about how we handle your personal information, we encourage you to contact us first so that we can address your concerns. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, if you believe your information has been processed unlawfully.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technology, or data processing practices. Any updates will be published on this page together with a revised Effective Date. Continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@stackedglass.co.uk | Phone: 0800 999 1743