By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website.

These Terms and Conditions govern your access to and use of the Stacked Glass website, including any information, products, services, quotations, communications, and content made available through the website. By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

1. Acceptance of Terms

These Terms and Conditions govern your use of the Stacked Glass website and any services or products provided by us. By using this website, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use our website. You must be at least 18 years of age or have the permission of a parent or legal guardian to use this website and place orders. By placing an order, you confirm that all information provided by you is accurate, complete, and up to date.

2. About Stacked Glass

Stacked Glass is a supplier of glass products and related services within the United Kingdom. We are committed to providing high-quality products and professional customer service. Any references to “we,” “our,” or “us” throughout these Terms and Conditions refer to Stacked Glass.

3. Product Information

Descriptions and Availability: We strive to provide accurate descriptions, specifications, dimensions, images, and details of our products. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free. Images displayed on the website are for illustrative purposes only and may vary slightly from the final product. All products are subject to availability. We reserve the right to discontinue products, modify specifications, or limit quantities at any time without prior notice.

Custom-made and bespoke glass products are manufactured according to customer-provided specifications. It is the customer’s responsibility to ensure that all measurements, dimensions, and requirements provided are accurate before production begins. Pricing: All prices are listed in GBP (£) and are subject to change without notice. We reserve the right to correct pricing errors, inaccuracies, or omissions at any time. If an error is discovered after an order has been placed, we may contact you to provide the option of confirming the order at the correct price or cancelling it.

Unless otherwise stated, prices include applicable UK taxes where required by law.

4. Quotations and Estimates

Any quotation provided by Stacked Glass is valid only for the period specified within the quotation. Quotations are based on the information supplied by the customer and may be subject to revision if specifications, measurements, materials, or installation requirements change. Quotations do not constitute a binding contract until accepted by us and confirmed in writing.

5. Orders

Order Acceptance: Your order constitutes an offer to purchase a product or service. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, manufacturing limitations, suspected fraudulent activity, pricing errors, or incomplete customer information. An order shall only be deemed accepted once we have issued written confirmation or commenced processing the order.

Payment: Payment must be made in full at the time of order unless alternative arrangements have been agreed in writing. We accept payment methods as detailed on our website. Failure to make payment may result in delays, suspension, or cancellation of your order. For custom-made products, production may not begin until payment has been received and approved.

6. Customer Responsibilities

Customers are responsible for ensuring that all measurements, specifications, installation details, and access requirements provided to us are correct.

Stacked Glass shall not be liable for errors resulting from incorrect measurements, information, or instructions supplied by the customer. Any costs arising from incorrect information may be charged to the customer. Customers should carefully inspect all order confirmations and notify us immediately of any inaccuracies before production or dispatch.

7. Shipping and Delivery

Shipping: We will ship your order to the address provided during checkout or as otherwise agreed. Delivery times provided are estimates only and are not guaranteed. Delays may occur due to manufacturing schedules, courier issues, weather conditions, supply chain disruptions, or circumstances beyond our reasonable control.

Risk of Loss: All products purchased from Stacked Glass are made pursuant to a shipping contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier or upon successful delivery to the specified address, as applicable.

Customers must inspect products upon delivery and report any visible damage or shortages within a reasonable period. Failure to notify us promptly may affect our ability to investigate and resolve the issue.

8. Installation

Where installation services are provided, customers must ensure safe and reasonable access to the property and installation area. Any additional work required due to site conditions, structural issues, or undisclosed circumstances may incur additional charges. Customers are responsible for obtaining any necessary permissions, approvals, building regulations compliance, or planning permissions where applicable.

9. Returns and Refunds

Please refer to our Refund Policy for detailed information regarding returns and refunds.

Under UK consumer legislation, certain rights may apply to standard products purchased online. However, bespoke, made-to-measure, customised, or personalised products may not be eligible for cancellation, return, or refund except where products are faulty, damaged, or not as described. Nothing in these Terms and Conditions affects your statutory rights under applicable UK consumer protection laws.

10. Intellectual Property

All content on this website, including text, graphics, logos, images, product designs, trademarks, layouts, software, and other materials, is the property of Stacked Glass or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, copy, distribute, modify, publish, display, transmit, or exploit any content from this website without our prior written consent. Any unauthorised use of website content may result in legal action.

11. Website Use

• You agree not to use the website in any way that may damage, disable, overburden, impair, or compromise the security or functionality of the website.
• You must not attempt to gain unauthorised access to any part of the website, server, database, or systems connected to the website.
• You must not use the website for any unlawful, fraudulent, harmful, or abusive purpose.

12. Limitation of Liability

To the fullest extent permitted by law, Stacked Glass will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from the use of our products, services, or website.

Our total liability for any claim arising from or related to an order, product, service, or use of the website shall not exceed the total amount paid by the customer for the relevant product or service. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

13. Warranties

Where applicable, products may be supplied with manufacturer warranties or guarantees. Any such warranties are subject to the terms and conditions provided by the manufacturer. Except as expressly stated, all products and services are provided on an “as available” and “as is” basis to the extent permitted by law.

14. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including natural disasters, severe weather, industrial disputes, supplier failures, transportation disruptions, government actions, pandemics, power outages, or other unforeseen circumstances.

15. Privacy and Data Protection

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For information regarding how we collect, use, store, and protect your personal data, please refer to our Privacy Policy.

16. Third-Party Links

This website may contain links to third-party websites for your convenience. We do not control or endorse such websites and accept no responsibility for their content, policies, products, or services. Accessing third-party websites is at your own risk.

17. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these Terms and Conditions, the use of our website, or any products and services supplied by Stacked Glass shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be published on this page with a revised Effective Date. Your continued use of the website following any changes constitutes your acceptance of the updated Terms and Conditions.

19. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:
Email: info@stackedglass.co.uk | Phone: +44 (0)1234 567890