Effective Date:
At Stacked Glass, we strive to provide our customers with high-quality products and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Returns
Eligibility: To be eligible for a return, products must be in their original condition, unused, and in their original packaging. Custom-made or special order items are not eligible for return unless they arrive damaged or defective.
Return Window: You have 30 days from the date of delivery to initiate a return.
2. Refund Process
Requesting a Return: To start the return process, please contact our customer service team at [info@stackedglass.co.uk] with your order number and reason for the return.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent. We recommend using a trackable shipping service or purchasing shipping insurance for items over £50.
Inspection and Refund: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
3. Exchanges
If you need to exchange a product for a different size, color, or model, please contact us directly. We will guide you through the exchange process, which may involve returning the original item and placing a new order.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery. We may require photos of the damage and will work with you to resolve the issue, which may include a full refund or replacement at no additional cost.
5. Cancellation Policy
If you wish to cancel your order, please contact us as soon as possible. Cancellations can only be processed before the item has shipped. Once an item has shipped, our return policy will apply.
6. Contact Us
For any questions regarding our refund policy, please reach out to us:
Stacked Glass
[Your Address]
[City, Postal Code]
[Email: info@stackedglass.co.uk]
[Phone: +44 (0)1234 567890]
Thank you for choosing Stacked Glass! We appreciate your business and are here to assist you.
